nabji's Privacy Policy — Your Data Is Our Responsibility

Scope of Data Collection

nabji collects various types of information from users in order to provide its services. This information is divided into two main categories.

1.1 Information Provided Directly

When you open an account or use services at nabji, the information you provide yourself may include:

• Full name and date of birth
• Email address and mobile number
• Verification information related to national ID card or passport
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Contact information provided in support tickets or chat

1.2 Automatically Collected Information

When you visit our website or use the app, our system automatically records certain technical information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Date, time, and duration of visit
• Information obtained from cookies and similar tracking technologies
• Gaming activity logs — betting history, win and loss information

Purpose of Data Use

nabji uses collected information for the following legitimate purposes:

2.1 Account Management and Security

Your information is essential for creating, verifying, and keeping your account secure. As part of the identity verification ("KYC") process, we confirm that each user is a real person and at least 21 years of age.

2.2 Transaction Processing

Payment information is required to correctly complete your deposit and withdrawal requests. This information is used to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Customer Service

Our 24/7 live chat and email support team may access your account information to resolve your issues.

2.4 Fraud Prevention and Security

Information is analysed to prevent unauthorised access, money laundering, and other criminal activities. This protects the interests of all our users.

2.5 Service Improvement

By analysing user experiences, we work to continuously improve our platform. In this process, personally identifiable information is always anonymised.

Data Storage and Security

nabji gives the highest priority to the security of your information. We follow industry-standard security practices.

3.1 Encryption and Technical Security

• All data transmissions are secured with SSL/TLS encryption
• Sensitive information (payment details, identity documents) is stored in encrypted form
• Regular security audits are conducted
• Firewalls and intrusion detection systems remain active

3.2 Access Control

Only authorised staff may access user information when necessary. Logs of all access are kept and reviewed regularly.

3.3 Data Retention Period

Necessary information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations.

Data Sharing with Third Parties

nabji does not sell your information or disclose it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Payment Processing Partners

To complete transactions, we work with bKash, Nagad, Rocket, Upay, and banking partners. The necessary payment information is shared with these partners solely for the purpose of completing transactions.

4.2 Technology and Service Providers

Technology providers that assist in operating our platform (hosting, cybersecurity, analytics) receive access to limited information under contractual terms.

4.3 Legal Obligations

nabji may be required to disclose relevant information pursuant to court orders, lawful requests from law enforcement agencies, or other legal obligations.

4.4 Fraud and Crime Prevention

It may be necessary to share information with relevant authorities to prevent suspicious financial activity or misuse of the platform.

Cookies and Tracking Technology

nabji uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

5.1 Types and Purpose of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Help remember language preferences and user settings.
• Analytics cookies: Used to monitor site usage and improve services.

5.2 Cookie Control

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may cause some features of the site to not work properly.

User Rights

We believe that users have the right to maximum control over their own information. nabji provides users with the following rights:

6.1 Right to Access Information

You can contact us at any time to find out what type of information we hold about you. If you contact the support team, we will provide this information within a reasonable time.

6.2 Right to Correct Information

If any information in your account is incorrect or outdated, you can request that it be corrected.

6.3 Request to Delete Information

You can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal or regulatory obligations.

6.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information. Please contact us directly on this matter.

6.5 Request Process

To exercise any of the rights mentioned above, contact our support team — via 24/7 live chat or email at [email protected]. We will begin processing your request after verifying your identity.

Protection of Minors' Information

nabji provides services only to those aged 21 and above. We do not knowingly collect any information from minors.

If we are informed that a user is under 21 years of age, we will immediately close that account and delete all associated information. Parents or guardians may contact us regarding any suspicious accounts.

Policy Changes and Updates

nabji reserves the right to amend or update this Privacy Policy when necessary. For significant changes, we will:

• Update the date at the top of this page
• Notify registered users by email or via a notification on the platform
• For important changes, renewed consent may be sought

Continued use of the platform after a policy change will be considered as your consent to the revised policy.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact nabji in the following ways:

• 24/7 Live Chat — directly from the platform
• [email protected]

We provide support in both Bengali and English. We will try to respond as quickly as possible after receiving your request.