nabji FAQ — Answers to All Your Questions Right Here

Go to the login page and select the "Forgot Password" option. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to create a new password. If you run into any trouble, let us know via live chat and we will help you right away.

Sign up on the nabji registration form by entering your name, mobile number, and a password of your choice. Make sure the details are accurate, as they will be checked during identity verification later. Once registered successfully, you can log in immediately and start playing.

Usernames must generally be between 6 and 20 characters and may only contain English letters, numbers, and underscores. Passwords should be at least 8 characters long — including uppercase letters, lowercase letters, and at least one number — which keeps your account much more secure. It is best to avoid using your own name or date of birth as a password.

First, make sure Caps Lock is off and that you are entering the correct username or mobile number. Clear your browser cache and try again. If you enter the wrong password multiple times, your account may be temporarily locked. In that case, reset your password or contact us directly via live chat or at [email protected].

After logging in, you can update your phone number or email in the profile settings. However, to change your name you will need to contact the support team, as the name is linked to KYC verification. You may need to verify your identity when making any changes.

You receive a 150% bonus on your first deposit, up to a maximum of ৳8,000. For example — depositing ৳1,000 adds ৳1,500 in bonus, bringing your total balance to ৳2,500. To receive the bonus, log in, make your first deposit, and activate the bonus option. Bonus funds cannot be withdrawn directly before the wagering requirement is met.

No. The welcome bonus is given only once per account. If the same person attempts to claim the bonus by creating multiple accounts, it will be considered a violation of nabji's rules and both accounts may be closed.

Slots, live casino, and fishing games are generally included in wagering calculations. However, some games may count partially or not at all. Check the terms and conditions page for the exact list or ask via live chat.

Wagering means you must place a specified amount of bets using the bonus money before you can withdraw. At nabji the wagering requirement is 20x — and it is calculated only on the bonus amount, not the deposit amount. Example: if you receive a ৳1,500 bonus, you need to wager ৳1,500 × 20 = ৳30,000 before bonus winnings can be withdrawn.

Yes, the welcome bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings earned through it will be forfeited. Read the terms and conditions page to find out the exact expiry period.

Yes, this is mandatory. The bKash, Nagad, Rocket, or Upay number you provide for withdrawal at nabji must be registered in your own name. Sending funds to someone else's wallet is not possible, and violating this rule may result in the withdrawal request being cancelled.

The minimum withdrawal amount at nabji is ৳800. Withdrawal requests below this amount will not be accepted. The minimum deposit amount is ৳200, which applies to all payment methods.

Yes, but the wagering requirement must be met before bonus winnings can be withdrawn. For example — if you receive a ৳1,500 bonus, you must wager a total of ৳30,000 (20x). Once the requirement is met, any winnings earned from the bonus can be withdrawn just like a regular balance.

The withdrawal process at nabji is generally completed within 10 to 45 minutes. Funds sent via bKash, Nagad, Rocket, and Upay arrive the fastest. Bank transfers may take slightly longer.

A pending status means the request is being processed. It is usually resolved within 45 minutes. If it takes longer, first check whether your KYC verification is complete and whether the wagering requirement has been met. If the issue persists, contact live chat or send the request details to [email protected].

A National ID card (NID), passport, or driving licence is generally accepted. Clear photos or scans of both the front and back of the document are required. If the photos are blurry or cropped, verification may be delayed, so take clear photos in good lighting.

Yes, this is an important requirement. The name used to register at nabji must match the name on your bKash, Nagad, or bank account. If the names do not match, your withdrawal request may be held up. Provide your correct and full name at the time of registration.

The reason for rejection is usually communicated by email or within your account. Follow those instructions and reapply with the correct documents or clearer photos. If you are unsure about the issue, write to [email protected] with full details — our team will help as quickly as possible.

KYC is generally mandatory before the first withdrawal. However, new verification may also be requested for large withdrawal amounts, unusual account activity, or when updating account information. Completing verification on time prevents any delays in withdrawals.

nabji uses SSL encryption to keep all data secure. Your identity document information is used only for verification purposes and is not shared with any third party, except as described in the privacy policy. Read our privacy policy page for more details.